ICIW Black Week starts on Thursday the 16th! We have gathered all necessary information so you can prepare and be ready to make the best purchases once the sale starts.
If you have general questions, you can also check out our FAQ.
Let the Black Week lowdown begin!
When does the ICIW Black Week start?
ICIW Black Week 2023 starts on Thursday the 16th at 19.00 CET.
When it ends? The sale is going all the way through Cyber Monday on the 27th of November, at 23:59 CET.
Once the sale is over, it’s over, so don’t miss this chance to make your best purchases of the year!
What will be discounted during Black Week?
There will be 20-70% of everything on the site. So, all our products in all collections will be discounted with up to 70%.
Sounds too good to be true? We know, but it’s actually true.
I’m a first time ICIW customer, are the products true to size?
Unless described differently in the product description, all our products are true to size. If you’re still unsure, make sure to check our size guide on the product page.
How do I prepare?
The best thing to do is to prepare in time and plan your purchase. We recommend checking the website beforehand so you know what products you want and can be quick once the sale starts.
A lot of our products sell out fast, so don’t wait too long, once they’re sold out, they’re sold out.
ORDERS AND PURCHASES
Can I reserve items?
You cannot reserve items before the purchase is made. Remember, adding to cart will not reserve items! If you want something, go get it, your items aren’t yours until the purchase has gone through.
When can I expect order confirmation?
Due to high demand during Black Week, your order confirmation may be a little delayed. If the purchase went through on the website, your confirmation should be on its way. Please know it may take up to an hour to receive. Also, don’t forget to check your spam folder.
How long will it take to hear back from customer service?
We understand you may have questions or experience an issue or during Black Week. Our amazing customer service team is working day and night to help answer your questions as quickly as possible. Please keep in mind, this is one of our busiest weeks of the year and response time may be a little longer than usual. But don’t panic, we’re working as hard as we can to get back to you as soon as possible.
Can I change my order after the purchase?
Once an order in placed, we’re unable to make any changes. This includes adding a discount code, changing color or size of an item, shipping address or shipping method.
What is the return policy?
We understand buying x-mas presents during Black Week is a great idea! Therefore, we will extend our return policy for products bought during Black Week to January 31st 2024.
When will I get my Black Week order?
Due to high demand during Black Week, orders may take a little longer to ship. We’re doing everything we can to get your order out to you as soon as we possibly can. However, please know it can take a few days longer than usual.
You will receive a confirmation once your order is shipped with a tracking code. Once shipped, we recommend contacting your chosen shipping agent for more information and ETA of your shipment.
Still have questions? Check our FAQ or shoot us a message and we’ll get back to you!